WebEx Review

Reviewed by:    André Spiteri

The Gist

WebEx has more than 71 million users a month, and with good reason. Its advanced meeting preparation and conferencing tools are guaranteed to make even the most demanding meetings run without a hitch. More significantly, WebEx has unrivalled security and privacy features, making it the best choice for sensitive meetings. 

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WebEx Highlights

  • Best in class security features.
  • Call Me add on.
  • Advanced preparation and follow up tools.

Pros

  • Meeting spaces and document library.
  • Password-protected meetings.
  • Three plans to choose from.
  • 24/7 live support.

Cons

  • Can be fiddly to navigate.
  • Only allows up to 100 simultaneous participants.

Features

WebEx comes in three versions: Premium 8, Premium 25 and Premium 100.

The name is based on the number of simultaneous users possible per meeting, which is in fact the only difference between the three plans.

Premium 8 allows up to 8 meeting participants, Premium 25 allows a maximum of 25 and Premium 100 bumps the number up to 100. While this is a respectable number, other web conferencing solutions we tested allow more simultaneous participants.

Of course, WebEx has all the basic features you would expect from a web conferencing solution and then some.

In particular, WebEx has advanced meeting preparation and post-meeting features that streamline the whole process in a way that’s really handy, especially if you’re working on multiple ongoing projects.

The Meeting Spaces feature, for instance, allows you to create permanent spaces where you can share all the agendas, documents, notes and even recordings pertaining to a given project. In addition, the document library lets you create folders and includes version control, comments and indexed searches.

WebEx’s most interesting feature, however is Call Me. This does away with the need for meeting participants to have to actively join a meeting, as the meeting can call them instead.

Unfortunately, Call Me isn’t included as standard with any of the three plans. You’ll need to purchase it as an add on. 

Flexibility

WebEx is entirely browser-based. You don’t need to download anything to host or attend a meeting. Scheduling, preparation and post-meeting activities are all managed via the Meeting Centre, which you access by keying in your login information on the WebEx website.

However, you can also integrate WebEx into Outlook, which means you can schedule meetings directly from your email client.

WebEx also has a number of interesting additional features for even more flexibility. For one, you can send SMS reminders to participants directly from the Meeting Centre, during the web conference.

And if you’re a participant, joining doesn’t get easier than the Call Me feature. Instead of having to log in to the meeting yourself, just accept the call and you’re in.

<h2>Security And Privacy</h2>

Of course, because WebEx is part of the Cisco group, its security and privacy are simply unbeatable.

All WebEx meetings run in the Cisco WebEx Cloud, Cisco’s enterprise-scale, ultra secure network.

The Cisco WebEx Cloud isn’t your run of the mill encryption protocol. It is certified to meet ISO 27001 and SSAE-16 standards. It has also been certified by the SkyHigh Cloud Trust program, the most extensive and impartial cloud security evaluation program of its kind.

Of course, there are also a number of security features you can implement on a day-to-day basis, such as making meetings password protected. This ensures no uninvited guests can listen in on your meetings. 

Ease Of Use

WebEx is extremely simple to use. Once you get the hang of it, that is.

To be fair, some other web conferencing solutions we tested were far more clunky and hard to navigate. That said, there’s still a lot to take in here if you really want to make the most of your web conference.

Luckily, WebEx’s extensive library of webinars and how to videos means it’s possible to grasp the interface and learn where everything is fairly quickly. 

Customer Support 

WebEx’s knowledge base is extremely comprehensive and helpful.

There are FAQs, how-to videos and even webinars to help you make the most of WebEx. In addition, a dedicated Getting Started guide lays out in simple steps how to get up and running if you’re new to the platform.

Of course, if you run into a serious issue, you can submit a support ticket or get in touch directly with a representative. Live technical support is available 24/7, all year round.

Conclusion 

There’s honestly not much to dislike about WebEx. It’s secure, reliable and feature packed. And while it can get a bit fiddly to navigate, the wealth of training and how to videos available on the website mean that you really have no excuses not to get to grips with it fairly quickly. 

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Last Updated:    April 2016

 

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