ClickMeeting Review

Reviewed by:    André Spiteri

The Gist

There’s a lot to love on ClickMeeting. It’s flexible, easy to use and incredibly customizable. More to the point, it seamlessly integrates with Google Translate and provides instant translations in more than 52 languages, making it the ideal choice if you run meetings or webinars for foreign-speaking participants.

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ClickMeeting Highlights

  • Google Translate integration.
  • Social media integration.
  • 30 day free trial.

Pros

  • Browser-based.
  • Moderated and private chat.
  • Up to 1000 participants.
  • Detailed reporting.

Cons

  • Limited recording.
  • Requires flash player.

Features

ClickMeeting comes in two versions: ClickMeeting and ClickWebinar.

The basic difference between the two is the number of simultaneous participants they support.

ClickMeeting allows up to 100 simultaneous attendees, which is more than enough for most business meetings, but may not cut it if you want to run a webinar.

ClickWebinar allows up to 1000 simultaneous attendees.

The two versions of ClickMeeting otherwise have broadly similar features. These include full desktop sharing, moderated and private chat, and support for up to four meeting presenters.

ClickMeeting’s most unusual feature, however, is that it fully integrates with Google Translate. This means it’s possible to have an instant translation in over 52 languages, which is incredibly useful for international meetings and webinars alike.

On the downside, you can only record up to 10 hours. Of course, this should be more than enough even for the most complicated and demanding webinars. That said, it’s a limitation which other web conferencing platforms we reviewed do not have. 

Flexibility

ClickMeeting is entirely browser based and requires no downloads or installation. This means you can host or attend a meeting from anywhere in the world and on any device, giving you unrivalled flexibility.

That said, you’ll need to download the app in order to share your desktop. You’ll also need to have the now infamous flash player installed, which is a bummer.

ClickMeeting also stands out for flexibility because of how much you can customize the interface to match your brand.

It’s easy to make it look and feel almost as if it were an extension of your website. You can even create different brand themes for different divisions in your organization, which is great if they have their own unique character and style.

All in all, it’s a refreshing change of pace from the one-size-fits-all-approach of many other web conferencing platforms we reviewed. 

Security And Privacy

ClickMeeting uses end to end 128-bit AES encryption and can be configured to work behind your company’s firewall.

You can require attendee validation via a unique access token and even manually verify each registrant before sending out joining information.

That said, unfortunately ClickMeeting uses flash player, which is well known to have some security issues and vulnerabilities. 

Ease Of Use

Because ClickMeeting is entirely browser based, hosting and joining a meeting are as easy as it gets.

If you want to start a meeting, simply log on to the ClickMeeting website, click ‘Create Event’ and you’re done.

Joining a meeting is as easy as following an email link. Alternatively, you can log on to the ClickMeeting website, go to ‘Join An Event’ and key in the meeting’s unique ID.

The meeting interface is fluid and extremely easy to navigate; and all the main controls are clearly identifiable and within easy reach, making for a completely stress-free user experience. 

Customer Support 

ClickMeeting has a detailed knowledge base, infographics, downloadable manuals, various FAQs and video tutorials.

However, while the written information is mostly easy to follow and the videos are a pleasure to watch, the knowledge base’s search function isn’t always responsive or intuitive. The information is also written in pretty small type, which can be a bit annoying.

You can also get in touch by phone, email or live chat. Unfortunately, phone and live chat support are only available on weekdays from 9am to 5pm Eastern Standard Time.

Conclusion

Despite requiring the much maligned Adobe Flash Player to work, ClickMeeting is easily one of the best web conferencing solutions around, especially for webinars. Its seamless integration with Google Translate make it an ideal platform for international events with foreign-speaking attendees.

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Last Updated:    April 2016

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